Claims Information
Need to make a claim on your car, home or motorhome/campervan policy? Here is all the important information you need to know.
Home Insurance Claims
Do you need to report a new claim on your home insurance?
Our team of specialist advisors are here to help and support you every step of the claims journey.
Have a look at your policy documents first of all then check the insurer you are covered with and call the relevant numbers as listed below:
Prestige Underwriting - Coverall:
Call: 08000 327 327
Email: homeclaims@prestigeunderwriting.co.uk
If you would like to report a claim online click here
Aviva - Your House:
Call the 24/7 hour Aviva Claims team on 08000 123 45
Ageas - House Guard:
Call the dedicated 24/7 hour Claims helpline on 0345 122 3019
Home Insurance Optional Extras
Unoccupied Legal Expenses
24/7 helpline service available by telephoning 0344 770 1040 and quoting “Open & Direct Unoccupied”. A claim form will be sent to you by e-mail/post within 24-hours. Claim forms can also be obtained here
Family Legal Protection
24/7 helpline service available by telephoning 0333 999 7527 and quoting “Open & Direct Family Legal”. A claim form will be sent to you by e-mail/post within 24-hours. Claim forms can also be obtained here.
Home Emergency
24/7 helpline service available by telephoning 0333 034 2628. Home Emergency cover is designed to help you during an emergency. It will not cover situations that you do not tell us about within 48 hours of the incident.
Gas leaks must be notified to the National Gas Emergency Service immediately on 0800 111 999.
Motorhome & Campervan Insurance Claims
To report a claim on your motorhome or campervan policy you can call our dedicated team on 08000 280038.
Our claims service is available 24/7, every day of the year.
If you have an accident whilst you are abroad, please contact our helpline on +44 1603 603 744.
Motorhomes & Campervans Optional Extras
Breakdown Cover
Learn moreBreakdown Cover
If your motorhome or campervan breaks down, you can contact our 24hr control centre on 0330 014 8181.
If you are outside the UK please contact +44 1206 812 868.
Before you call, please have the following information available to assist the operator in making arrangements for you:
- Vehicle registration
- Precise location of your vehicle
- Contact telephone number
UK motorway breakdown - if you have no means of contacting us or are unaware of your location, please use the nearest SOS box and advise the police of our telephone number; they will contact us to arrange assistance. If the police are present at the scene please advise them that you have contacted us or give them our telephone number to make contact on your behalf.
Outside of the UK - the local highway authority may require you to use a local private towing service. You will need to use the SOS phones to call for assistance. The private towing service will tow the vehicle to a place of safety and you will be required to pay for the
service immediately. You can then contact us for further recovery and assistance. Please retain your receipts.
Car Insurance Claims
Do you need to report a new claim on your car insurance?
Our team of specialist advisors are here to help and support you every step of the claims journey.
Have a look at your policy documents first of all then check the insurer you are covered with and call the relevant numbers as listed below:
Ageas:
You can report your claim online 24/7 at ageas.co.uk/claims
You can also call the dedicated claims helpline on 0345 122 3018
For windscreen claims, call 0800 174 764
Prestige Underwriting:
You can report your claim by calling the 24hour Accident Reporting line 0345 122 3019
For existing claims please call 0800 051 4096
