Home and car insurance claims
Our claims teams will help guide you through the entire claims process
Report a home claim Report a car claimHome Insurance Claims
Do you need to report a new claim?
Our team of specialist advisors are here to help and support you every step of the claims journey.
If your insurance is with Coverall:
Call: 08000 327 327
Email: homeclaims@prestigeunderwriting.co.uk
If you want to report a claim online click here
If your insurance is with Your House:
Call the 24/7 hour Aviva Claims team on 08000 123 45
If your insurance is with House Guard:
Call the dedicated 24/7 hour Claims helpline on 0345 122 3019
Home Insurance Optional Extras
Unoccupied Legal Expenses
24/7 helpline service available by telephoning 0344 770 1040 and quoting “Open & Direct Unoccupied”. A claim form will be sent to you by e-mail/post within 24-hours. Claim forms can also be obtained here
Family Legal Protection
24/7 helpline service available by telephoning 0333 999 7527 and quoting “Open & Direct Family Legal”. A claim form will be sent to you by e-mail/post within 24-hours. Claim forms can also be obtained here.
Home Emergency
24/7 helpline service available by telephoning 0333 034 2628. Home Emergency cover is designed to help you during an emergency. It will not cover situations that you do not tell us about within 48 hours of the incident.
Gas leaks must be notified to the National Gas Emergency Service immediately on 0800 111 999.
Car Insurance Claims
If your car insurance is with Ageas:
You can report your claim online 24/7 at ageas.co.uk/claims
You can also call the dedicated claims helpline on 0345 122 3018
For windscreen claims, call 0800 174 764
If your car insurance is with Prestige Underwriting:
You can report your claim by calling the 24hour Accident Reporting line 0345 122 3019
For existing claims please call 0800 051 4096
